By Us, For Us
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To initiate a return, please email us at helpinghandscreationsinc@outlook.com with your receipt or proof of purchase.
If you haven’t received your refund yet, please follow these steps:
If you have completed these steps and still have not received your refund, please reach out to us at helpinghandscreationsinc@outlook.com.
Only regular priced items may be refunded. Sale items are final and cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helpinghandscreationsinc@outlook.com. We’ll email you return instructions for the defective items.
You are responsible for paying your own shipping costs to return an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your final balance.
Delivery times for exchanged products will vary depending on your location.
If you are shipping items over a certain value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact us at helpinghandscreationsinc@outlook.com for questions related to refunds and returns.